Frequently asked questions

We offer various delivery options to accommodate your needs, including standard shipping, express shipping, and international shipping.

If you are placing an international order, please be aware that additional customs fees, duties, and taxes may apply. These fees are determined by the customs agency of the destination and are the responsibility of the recipient.

Please review our shipping restrictions to ensure that your order can be shipped to your location. Certain items may have specific restrictions due to their nature or local regulations.

Once your order is shipped, you will receive a tracking number via email that you can use to track the progress of your shipment.

We provide an estimated delivery time frame for each shipping option during the checkout process.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Contact us at info@elementals-antwerp.com to submit your return request. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please note that returns need to be sent to the following address: Kloosterstraat 2, 2000 Antwerp, BE.

Important, the bracelet must be in the same condition as when you received the bracelet; unworn and unused, with tags and in its original packaging.

We do not accept returns on sale items or gift cards.

Read our return policy for more details.

No. The fastest way to ensure you get the bracelet you want is to return the item you bought earlier and, once return is accepted, make a separate purchase for the new item.

Check out our maintenance guidelines on our bracelet size & maintenance page.

Some of our clasps are rhodium plated to create brighter and coloured finishes. This can be susceptible to wear over long periods. If this does occur, please contact us and we can organise a re-finish for your clasps for a small fee of €15.

If you prefer a more sustainable, bright material, it is advised to choose for one of our golden clasps.

Yes, you are very welcome to visit our stores in Antwerp or Knokke:

• Kloosterstraat 2, 2000 Antwerp, BE
• Kustlaan 54, 8300 Knokke-Heist, BE

It is possible to create your own bracelet by combining loose parts in various materials and colours. Contact us or step by in our Antwerp or Knokke store to get an overview of all possible combinations.

Feel free to contact us by filling out our contact form or visit one of our stores in Antwerp or Knokke.